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Community Care Services

About CareChoice

CareChoice is an established provider of quality support services. We employ over 700 direct support staff and have over 10 years of experience servicing greater Melbourne, Geelong, Mornington Peninsula and key regions in Victoria.

As a leading youth services and disability care provider we have the skills, resources and capability to respond quickly to your service request (there are no waiting lists for our services).

We are an award-winning organisation and a NDIS, DHHS, TAC and Workcover  approved provider of supports.  We are committed to ensuring our clients live the life they choose with dignity, choice and confidence.

Our values:

  • Flexibility
  • Honesty
  • Reliability
  • Responsiveness

What is important to us:

  • Respecting the dignity, rights and choices of our clients
  • Providing supports that considers the full spectrum of our client’s health and wellbeing needs
  • Delivering responsive cultural and linguistically sensitive services
  • Working in a professional, fair and ethical manner
  • Providing safe work practices and environments for clients and staff
  • Developing, delivering and evaluating work processes to support our quality framework and best practice standards
  • Recognising, supporting and respecting all employees
  • Providing ongoing training and professional development opportunities to CareChoice employees


Making your life easier

CareChoice works to ensure that you will be completely confident and satisfied with the services delivered. We look after and treat each and every care recipient as an individual – not another number – with care, respect and understanding.

Our values

Flexibility, Responsiveness, Honesty, Reliability, Dynamic, Optimistic, Caring, Energetic, Passionate

Our experience

Our multi-disciplinary team has decades of industry experience, and they are proud to provide a service that is second to none. We have a care team of over 600 staff members, who help deliver over 250,000 hours of support per year to people living across Melbourne, just like you, to live as independently as possible. CareChoice is small enough to care, yet big enough to deliver and excel.

Our people

Our people are passionate about making a real difference in the lives of others and are committed to supporting independent lifestyle choices. CareChoice is proud to be known as a provider that is particularly stringent when it comes to the selection of our support staff. We only employ care professionals with exemplary credentials or experience, and our extensive recruitment processes ensure we can match each client with the right carer or support worker.  We do not compromise on your safety and ensure every staff member appointed within the organization has undergone a National Police check and has proven they have no criminal convictions against their name.

All of our staff are covered by relevant insurances including work cover, public liability and professional indemnity.

Responsiveness and reliability

Our services are available to those who need them, when they need them – 24 hours a day, 7 days a week, 365 days a year.

We have an after-hours service available to ensure we are always responsive to your needs. When you call us, the phone is answered by a real person, and when you need to talk to us, we make it our business to be there for you.

Best of all, we have the ability to implement care quickly when required and have no waiting lists.

You can rely on us to successfully look after your care, to instill you with confidence and to simplify the process by making the choice of care easy for you.

Quality systems and certification

CareChoice has an extensive quality management system in place, addressing the provision of each of our services. To maintain the suitability of the system, and as a basis for continual improvement, we have our system certified against a number of standards including ISO 9001 and HDAA quality certification against the Standards for Disability Services, Victoria. We are a registered provider of disability care support services under the Department of Human Services(DHS) and for the new scheme, National Disability Insurance Scheme (NDIS).  We have also passed all requirements and are an approved provider of attendant care services for insurance companies including Transport Accident Commission (TAC) and WorkSafe.