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Community Care Services

About CareChoice

CareChoice is a leading provider of quality youth and disability support services throughout greater Melbourne, Geelong, Mornington Peninsula and key regions in Victoria. We employ over 700 direct support staff and deliver over 300,000 support hours each year.

Our services are available 24-hours a day every day of the year.  We have an after-hours service and the ability to implement care quickly when required. Best of all there are no waiting lists to receive our services.

Our values are:

  • Flexibility
  • Honesty
  • Reliability
  • Responsiveness

What is important to us

  • Respecting the dignity, rights and choices of our clients
  • Providing supports that considers the full spectrum of our client’s health and wellbeing needs
  • Delivering responsive cultural and linguistically sensitive services
  • Working in a professional, fair and ethical manner
  • Providing safe work practices and environments for clients and staff
  • Developing, delivering and evaluating work processes to support our quality framework and best practice standards
  • Recognising, supporting and respecting all employees
  • Providing ongoing training and professional development opportunities to CareChoice employees

Our people

Our people are passionate about making a real difference in the lives of others and are committed to supporting independent lifestyle choices.  We only employ support workers with exemplary credentials or experience and our extensive recruitment processes ensure we match the right person to your needs and interests.  We never compromise on safety so all our carers have the necessary certificates plus a clear, current Police Check, a current Working with Children check, and are verified against the DWES register.

Our multi-disciplinary support staff are supported by a team of back-office professional made up of HR and recruitment professionals, client engagement managers, quality and customer satisfaction staff and support coordinators.  Our professional team has extensive experience working in community, health, disability and youth settings and come with qualifications in social work, disability, nursing, occupational therapy, counselling, psychology, physiotherapy and business.

Quality systems and certification

CareChoice has an extensive quality management system and we are certified against a number of standards including ISO 9001 and HDAA quality certification against the Standards for Disability Services, Victoria.

We are a registered provider of disability supports with DHHS, NDIS, TAC and Worksafe, and a registered Out of Home Care provider with DHHS.