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Community Care Services

Support Coordination

Under the NDIS participants (or carers) are responsible for understanding their care plan, its budgets and connecting to the supports and services needed to achieve the goals set out in the care plan. For many people this process is completely new and may seem like a daunting task.  However, the NDIA enables registered individuals or providers to deliver support coordination services to NDIS participants to help with this process.  This is called Support Coordination. Support Coordination could be funded separately in a participant’s NDIS plan.

What Support Coordinators do
A Support Coordinator helps you to manage your plan, its budgets and connects you to the supports and services you need to support your goals.

CareChoice has experience delivering Support Coordination services under the NDIS and has successfully assisted clients through their first review. Our coordinators work creatively with clients to help them decide how to best utilise their support budgets to achieve their goals.

CareChoice Support Coordination experience includes:

  • assessing mainstream, community and informal support as well as considering provider options
  • negotiating services, developing service agreements and making service bookings
  • arranging assessments to acquire particular services e.g. an assessment to determine a home modification
  • establishing budget for support/s and advising NDIS planners about the breakdown of funds
  • liaising with plan managers to establish appropriate claim categories and correct funding
  • linking to mainstream / community services to strengthen coordination support in areas such as housing, education, transport and health services
  • helping clients resolve problems, understand their service agreement responsibilities, and change or end a service agreement
  • helping clients get ready for their plan review
  • assessing if clients experience issues during the implementation of their plan and develop solutions
  • evaluating if clients are achieving their goals and getting value for money
  • supporting client decisions around any goals they have for housing options and life transition planning

What isn’t included under Support Coordination?

Support coordinators optimise the flexibility in the core supports to implement the plan. They do not make judgements about the adequacy of a plan, or request unscheduled plan reviews on behalf of clients.

For most clients, the need for support coordination is expected to decrease as capacity is increased and for this reason support coordinators are not funded to provide:

  • participant transport
  • plan administration
  • plan management
  • support rostering
  • advocacy
  • disability supports

How are Support Coordinators engaged?

An individual can engage a Support Coordinator directly, or an NDIS planner will send a request for service to a Support Coordinator/s the participant has identified. The request includes details of what supports the participant requires. Support Coordination providers consider the request and inform the planner whether it is accepted. A plan handover is then arranged between the planner and support coordinator.