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Community Care Services

Support Coordination

The introduction of the NDIS means that participants will be in charge of understanding their own NDIS Plan. This includes understanding its budgets, their allocations and purchasing their own supports and services.

For many people this new process is overwhelming so the NDIA provides some participants with support coordination funding.  Support Coordination funding pays for registered providers to help you manage your plan, its budgets and connect you to the supports and services you need to reach your goals.

If you are looking for Support Coordination services then contact us to help you. Our coordinators work creatively to help you decide how to best utilise your budgets and achieve your goals.

CareChoice Support Coordination experience includes:

  • assessing mainstream, community and informal support as well as considering provider options
  • negotiating services, developing service agreements and making service bookings
  • arranging assessments to acquire particular services e.g. an assessment to determine a home modification
  • establishing budget for support/s and advising NDIS planners about the breakdown of funds
  • liaising with plan managers to establish appropriate claim categories and correct funding
  • linking to mainstream / community services to strengthen coordination support in areas such as housing, education, transport and health services
  • helping clients resolve problems, understand their service agreement responsibilities, and change or end a service agreement
  • helping clients get ready for their plan review
  • assessing if clients experience issues during the implementation of their plan and develop solutions
  • evaluating if clients are achieving their goals and getting value for money
  • supporting client decisions around any goals they have for housing options and life transition planning

What isn’t included under Support Coordination?

As the NDIA expects the need for support coordination to decrease over time, support coordinators are not funded to provide: participant transport, plan administration, plan management, support rostering, advocacy or disability supports.

How are Support Coordinators engaged?

You can engage us directly or contact any other Support Coordinator directly. Alternatively, your NDIS planner can send a request for service to a Support Coordinator/s you have identified.  The Support Coordinator  will let the NDIS planner know if they accept the request, and if they do, a plan handover will take place between the planner and support coordinator.