1300 737 942

Community Care Services

Frequently Asked Questions

How can I access CareChoice services?

Our services are available 24 hours per day, 7 days per week, every day of the year.  Our Client Services Manager can meet with you at your convenience to discuss our services in greater detail and assist with the implementation of support when you are ready.  All you need to do is call us on ph.1300 737 942 or email us directly at enquiries@carechoice.net.au

What funding options are available to me?

There are multiple government funded packages available that can be used to pay for our services.  Contact our friendly team on ph. 1300 737 942 who will take you through the various options available to you.  If you have applied for a package and are waiting for the package to be approved, you can contact us to discuss the implementation process once a package has been granted.

How much will the service cost me?

If you have been allocated a funding package such as an Individual support package, TAC, WorkCover etc., you may be able to use the funds to pay for our support services at no cost to you.  Alternatively, you can pay for our services by the hour or take advantage of one of our bundled care packages.  Contact us to discuss what level of support you are looking for and we would be happy to provide you with a no obligation quote.

Am I allowed to choose what staff will support me?

Yes, it is very important to us that you feel confident and comfortable with the care staff that provide support to you.  We work very hard to ensure that we introduce the right staff from the very outset.  It is our job to ensure we provide you with a staff member that meets your needs and preferences.

Are all CareChoice staff police checked?

Yes, every person that works for CareChoice regardless of their position has been police checked.  Our policy details that all staff working for CareChoice must have a clear police check with no criminal convictions against their name.

Do you provide support in my suburb?

We deliver support throughout Melbourne Metropolitan, outskirts, growth corridors and some rural pockets.  Enter your postcode into our service delivery location search (located under Postcode Search) to determine if we can support you.

Where is your office based?

CareChoice operates out of two offices based in Clayton and Flemington.   This is where management, finance department, recruitment and our coordination team operate from.  Our carer workforce live all over Melbourne and outskirts, therefore you can feel confident that even if you do not live near one of our head offices we still have staff that live and work near you.

Are you an accredited service?

Yes, we are proudly HDAA Certified and ISO 9001 Accredited.

Are you registered with the Department of Human Services?

Yes, we are registered to deliver attendant care support services under the Department of Human Services- Disability Services.

Can I change my mind once I start using your services?

Yes, our services are flexible and designed to reflect your changing needs and requirements.  You may only need our services for a couple of hours or a couple of days or weeks through support on a consistent ongoing basis.  We are flexible and can deliver according to your needs.  All that we require is 3 business hours notification for cancellation of services.  Apart from this, there is no contracts, no obligations on your behalf.