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Community Care Services

Your privacy is important to us

What information do you collect about me?

In your personal file we keep your name, contact details and other information, such as your care plan and your health and care needs. If required, your worker may write pro­gress notes for each contact made with you.

Why do you collect my information?

The information we collect helps us to keep up-to-date details regarding your care needs and in doing so enables us to provide the best possible care for you. We also use the information to continually improve our service delivery.

Do I have to tell you everything about my health?

We rely on the information you provide to us in order to formulate a concise care plan that is tailored to your specific care needs. It is your right to not disclose personal information to CareChoice, as long as it does not place or expose our either yourself or our staff to any risks as a result of your non-disclosure. The information we collect about you allows us to fulfill our duty of care. If we do not have sufficient information about your health care needs we may not be able to provide a service to you.

How will my information be protected?

CareChoice is committed to protecting our consumer’s privacy and confidentiality to ensure that the dignity of individuals is upheld and respected at all times. All personal files are stored securely and all personal information is treated in the strictest of confidence.

Can I access my information?

You have the right to request access to your personal information and ask for it to be amended if deemed necessary.

Who else can access my information?

Your information is only available to CareChoice personnel who are involved in your care provision. Written consent to exchange information must be signed by you in order for your information to be available to a third party. Disclosure is also permitted where it is deemed there is serious risk to your, or a third party’s health or safety.