Disability and Youth Services
CareChoice is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your personal information.
CareChoice complies with the requirements of the Privacy Act 1988 (Cth), as well as, Privacy Principles and relevant legislation based in NSW, Victoria and QLD. This information is contained in CareChoice’s Privacy and Confidentiality Policy and Procedure.
Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
Examples of Personal Information we collect includes, this is just to name a few:
CareChoice collects your personal information in many ways including via meetings, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties. We will only request and retain Personal Information that is necessary to:
When we collect personal information, we will explain to you why we are collecting the information and how we plan to use it.
Your Personal Information will only be disclosed:
You may access the personal or health information we hold about you to update or correct it (subject to certain exceptions).
If you wish to access your personal or health information, please speak to a staff member or contact [email protected]
You have the right to:
We aim to address all requests to access or correct information within 10 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.
It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries or complaints about this Privacy Statement or how CareChoice manages privacy matters, please contact our Privacy Officer on:
Alternatively, you can speak directly to the Privacy Officer who will record your enquiry or complaint and ensure it is followed.
All feedback and complaints regarding privacy will be dealt with in accordance with our Feedback and Complaints Management Policy and Procedure.
While we would always prefer to resolve your complaint directly, you are also able to make a complaint to any of the following outside agencies.
|Office of the Australian Information Commissioner||Telephone: 1300 363 992 |
Address: GPO Box 5218 Sydney, NSW 2001
TTY: Call 1300 363 992
|Health Complaints Commissioner||Telephone: 1300 582 113 |
Address: Level 26, 570 Bourke Street, Melbourne. (appointments recommended: 1300 582 113)
|Office of the Victorian Information Commissioner||Telephone: 1300 006 842 |
Address: Level 11, 10 -16 Queen Street, Melbourne 3000
|Information and Privacy Commission||Telephone: 1800 472 679 |
Address: Level 17, 201 Elizabeth Street Sydney 2000
|Office of the Information Commissioner QLD||Telephone: (07) 3234 7373 or 1800 642 753 |
Address: Level 7, 133 Mary Street Brisbane Queensland 4000
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