Disability and Youth Services

Positive Behaviour Support

When a person’s behaviour seems unpredictable or is perceived to ‘come out of nowhere’, it’s important to recognise that all behaviours have a function or serve a need.

People with a disability sometimes rely on behaviours of concern to meet a need when they have skill deficits (e.g. communication, cognitive, social) or setting/events/environmental factors. These behaviours of concern can inadvertently be reinforced when the desired response is achieved.

Any behaviours that impact a person’s quality of life (e.g. causing distress to themselves or others, damaging relationships with others, limiting opportunities to engage in activities that give purpose etc.) are considered behaviours of concern. Examples of behaviours of concern include self-harm, physical harm to others, and property damage.

CareChoice Positive Behaviour Support Service (PBSS) provides the following services to support individuals:


  • Completing a comprehensive Functional Behaviour Assessment (FBA), where the function of the targeted behaviour/s of concern can be identified with confidence.
  • Identifying positive behaviour support (PBS) strategies (both environmental strategies and skill teaching opportunities) to reduce the frequency and severity of the targeted behaviour of concern. Where restrictive practices are also being used, success with PBS strategies can reduce or eliminate the need for regulated restrictive practices in the future.
  • Providing various forms of training to primary carers in relation to implementing and maintaining positive behaviour support strategies e.g. supporting the individual to learn and solidify a functionally equivalent replacement behaviour (FERB).
  • Monitoring and reviewing the effectiveness of PBS strategies to ensure that outcomes can be achieved for the individual.
  • Creating Behaviour Support Plans (both interim and comprehensive plans) where restrictive practices have been identified and need to be regulated. It’s important to note that whenever restrictive practices are being used, the behaviour support practitioner’s emphasis will be on introducing and implementing person-centred and evidence-based PBS interventions to reduce/eliminate the need for restrictive practices in the future

Eligibility for CareChoice’s Positive Behaviour Support Service

  • NDIS participants aged 7 to 65 who have this funding in their NDIS Plans:

Improved relationships

  • Specialist Behavioural Intervention Support
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  • Behaviour Management Plan Including Training in Behaviour Management Strategiess

Improved daily living

  • Assessment Recommendation Therapy or Training – Psychologist

  • For face-to-face appointments, participants must be located (live or attend school/day program etc.) in the following areas:

South-eastern suburbs of Melbourne

  • City of Glen Eira
  • City of Bayside
  • City of Kingston
  • City of Monash
  • City of Greater Dandenong
  • City of Frankston
  • City of Casey

Outer eastern suburbs of Melbourne

  • City of Knox
  • City of Maroondah
  • The Yarra Ranges Shire

Mornington Peninsula region

  • Mornington Peninsula Shire
  • Depending on suitability, TelePBS (delivery of Positive Behaviour Support via telepractice) or Telehealth (delivery of psychology services) can be offered for locations where face-to-face services aren’t able to be provided.

A respectful approach

CareChoice ensures the support needs and emotional wellbeing of our clients are prioritised.

CareChoice principles and values align with the NDIS Positive Behaviour Support Capability Framework.

CareChoice clients have the right to access supports that:

  • Promote, uphold, and respect their legal and human rights
  • Respect their culture, diversity, values, and beliefs
  • Respect and protect their dignity and right to privacy
  • Are free from violence, abuse, neglect, exploitation, or discrimination
  • Enable them to exercise informed choice and control.

Access CareChoice’s Positive Behaviour Support Service

To find out more, please phone CareChoice on 1300 737 942 or make an enquiry