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Disability and Youth Services

Support Coordination

Support Coordination is a NDIS funded service intended to support the person to implement their funded supports and get the most out of their NDIS plan. CareChoice Support Coordinators are well connected and have a wide range of contacts and deep sector knowledge.

Support Coordination helps by:


  • Increasing your knowledge, experience and connections with the community and the broader systems of support
  • Assisting you to understand your plan funding and purpose


  • Helping you identify what you want from your services and supports
  • Assisting you to develop and design the supports you need to meet your outcomes


  • Connecting you to the broader systems of supports
  • Implementing your plan
  • Helping you manage challenges and prepare for your review.

For more information about support coordination and its benefits, visit the NDIS support coordination information page.

Support Coordination and Managing Conflicts of Interest

CareChoice Choice requires staff to declare any existing or potential conflict of interest. Staff must declare all potential, perceived and real conflicts of interest that could impact how they deliver supports, to all relevant clients or prospective clients. This includes conflicts of interest relating to financial, business or personal matters, as well as any financial or business interests that CareChoice has with other organisations.

When providing supports to participants, staff must not influence or direct participants’ or their supporters’ decision-making, or limit their access to information, choice and control. Advice and information provided about support options provided by CareChoice and other service providers must be accurate and transparent. All participants must be treated equally.

When delivering Support Coordination, staff must only recommend and provide supports that are appropriate to the needs of participants. This means providing accurate and transparent information about the:

  • supports, services or products delivered by other disability services providers, including those services provided by CareChoice;
  • Capacity, qualifications, training and professional affiliations of other providers and their staff; and
  • full costs of supports and what these include.

CareChoice has in place the following strategies to manage any potential conflict of interest involved in delivering Support Coordination along with other NDIS supports. These include:

  • maintaining a clear separation of responsibilities between Support Coordination staff and other staff;
  • providing clients with the option of several providers for each type of support they are seeking;
  • where only one option of provider can be suggested for a particular support, thoroughly documenting the rationale for this, and reviewing it regularly; and/or
  • continually working with participants to understand how well their supports are meeting their needs and adjusting support delivery as may be required from time to time.

Download our NDIS tool kit to help you prepare for your first plan meeting

DOWNLOAD NDIS TOOLKIT

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